Contact Us
Contact Us
Thank you for visiting Vagabundary.
At Vagabundary, we are dedicated to providing responsive customer service and ensuring every customer enjoys a smooth shopping experience. If you have any questions regarding our products, your order, shipping status, returns, or any other service-related matter, our support team is ready to assist you.
Please use the contact details below to reach us for product inquiries, order assistance, after-sales service, or business cooperation.
Email Support
Customer Support Email
Response Time
We carefully review every customer inquiry and aim to reply within 1–2 business days (24–48 hours).
To help us locate your order more quickly, please include your Order Number in the subject line or message whenever possible.
Telephone Support
Phone
+1 (852)23306878
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Please note that your telephone provider may apply standard calling or mobile network charges.
About Vagabundary
Vagabundary is committed to offering carefully selected products that help improve the daily lives of pets and their owners. Our goal is to provide dependable products, honest customer service, secure online shopping, and a positive purchasing experience from start to finish.
Business Address
FLAT/RM 1203Â 12/F
TOWER 2CHINA HONG KONG CITY
NO 33 CANTON ROAD
TSTÂ KL
Returns & Return Authorization
Please do not send any products back without first contacting our Customer Support Team.
Before returning an item, please submit your return request by emailing:
After reviewing your request, our team will provide return authorization along with detailed return instructions.
Corporate Entity
JINFAN HONG KONG INTERNATIONAL LOGISTICS
CO.，LIMITED
Return Address
FLAT/RM 1203 12/F
TOWER 2CHINA HONG KONG CITY
NO 33 CANTON ROAD
TSTÂ KL
Need Assistance?
If you have any questions about your order, delivery, products, returns, or any other service, please feel free to contact us. Our team is committed to providing timely, professional, and friendly support.
Thank you for choosing Vagabundary. We sincerely appreciate your trust and look forward to serving you with reliable products and exceptional customer care.