Payment Policy

Payment Policy

Effective Date: September 2026

Thank you for shopping with Vagabundary. This Payment Policy explains how payments are accepted, processed, and verified for orders placed through the Vagabundary online store.

1. Accepted Payment Methods

All payments are completed through the checkout on our website and processed by third-party payment providers. The payment methods available to you are displayed at checkout and may include major credit and debit cards as well as other payment options. Available payment methods may vary by region or currency.

Vagabundary does not store complete credit card numbers, CVV codes, passwords, or other sensitive payment credentials on our own servers.

2. Currency

Product prices, shipping fees, and other charges are displayed in U.S. dollars (USD). Any currency conversion or foreign transaction fee charged by your bank, card issuer, or payment provider is the responsibility of the customer.

3. Payment Authorization and Verification

Payment is authorized and charged at the time you complete checkout. We may review and verify payment information to help prevent fraud. If payment cannot be verified or a payment is declined, we may hold or cancel the affected order and will contact you where appropriate.

4. Billing Information

Please ensure that the billing information provided at checkout matches the details associated with your payment method. Inaccurate or incomplete billing information may delay order processing.

5. Refunds

Approved refunds are issued to the original payment method used at checkout. Refunds are generally processed within 7–12 business days of approval, and the exact timing may vary depending on your bank, card issuer, or payment provider. For eligibility and the request process, please see our Return & Refund Policy.

6. Payment Questions and Disputes

If you believe a charge is incorrect, were charged more than once for the same order, or have any other payment-related question, please contact us with your order number and the email address used at checkout.

Customer Support

Brand
Vagabundary

Customer Support Email
support@vagabundary.com

Phone
+852 2330 6878

Operated by (Legal Entity)
JINFAN HONG KONG INTERNATIONAL LOGISTICS CO.，LIMITED

Business Address
FLAT/RM 1203, 12/F, TOWER 2 CHINA HONG KONG CITY
NO 33 CANTON ROAD
TST, KL, Hong Kong

Return Warehouse Address
FLAT/RM 1203, 12/F, TOWER 2 CHINA HONG KONG CITY
NO 33 CANTON ROAD
TST, KL, Hong Kong